CAPE COD PEDIATRICS
Our Policies
Communicating With Our Practice • During regular office hours, we operate on an appointment schedule, that is, Monday through Friday 8:00 a.m. to 4:30 p.m. • Walk-In Clinic hours are available starting January 2, 2018 • We want to see your child for well child visits at 1 week, 1 month, 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 24 months and annually thereafter. Please allow one hour for a well-child visit. We recommend that you schedule these appointments at least 3 months in advance. Please check with your insurance company to confirm the extent of your well child coverage. • The amount of time allotted for a "sick" appointment is based on the information you provide our telephone nurses when you call for the appointment. Additionally, a well-child visit does not allow enough time to address new or complicated medical issues. If additional problems need attention, your provider will recommend that a future appointment be scheduled to address your concerns. This allows us to give you the time you deserve as well as to try to address long wait times. • We will make every attempt to contact you to remind you of your child's appointment. However, our confirmation call is a courtesy to you; we encourage you to record the scheduled information on your calendar. Please refer to our cancellation and billing policies below regarding "no show" fees. • In the event of severe weather, please call the office prior to traveling to your appointment.
Regular Hours: Walk-In Clinic:
After-hours Coverage
Emergency Care
Prescription Refill
Medical Records Requests
Forms Cancellation Policy Appointments must be cancelled at least 24 hours prior to the appointment time. lf there are extenuating circumstances regarding your cancellation, please let us know so that we can handle your cancellation accordingly. We, as an office, prepare for your child's visit. By not cancelling a scheduled appointment in advance, our physician's ability to provide services to other patients is limited. See missed appointment fees below. Missed Appointments Excessive abuse of scheduled appointments may result in discharge from the practice. Billing and Financial • All co pays required by your insurance carrier must be paid in full at the time of service. We accept cash, personal checks, Visa, MasterCard, Discover and American Express. There is a $15 service charge for all returned checks. The parent/legal guardian bringing the child(ren) in for visits will be responsible for the co pay. • We are not able to be involved in billing disputes in cases involving divorce or separation, and will not split bills among family members. It is the obligation of the parent, not our office, to supply copies of medical bills and collect and/or coordinate payments that are due. • Outstanding balances to include deductibles are due upon receipt of your 1st statement. Patients with outstanding balance over 60 days must make arrangements for payment prior to schedule appointments. Monthly payment plans are available. • We will bill participating insurance companies as a courtesy to you. If you receive a bill, it is because we believe we have collected everything we can from your insurance and the balance is your responsibility. If you receive a bill and expect that your insurance company should have paid it, please call your insurance company directly. • If you are ineligible for insurance, payment in full is expected at the time services are rendered unless a payment plan agreement is established prior to the visit. • If we have sent you three (3) statements and we have not received payment and have not heard from you, your physician will be notified. A decision will be made whether to send your account to a collection agency for further action. We reserve the right to terminate your child(ren) from our practice. • Any patient scheduled for a daytime well-child visit that is cancelled without giving 24 hours' notice, will be charged a $25 fee. There will be a $50 fee for any evening well-child visit cancelled without giving 24 hours' notice.
Immunization Policy If you would like your child to become a patient of Cape Cod Pediatrics, you need to be aware that your child will be expected to participate in a full vaccination schedule. We no longer accept children into our practice if their parents choose not to have them vaccinated with state mandated vaccines. Please visit the following link for more information: American Academy of Pediatrics Immunization Information *New patients must sign our immunization agreement found under the Forms and Info Tab
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