Our Policies





Communicating With Our Practice

Cape Cod Pediatrics parents/patients should register for our
online PATIENT PORTAL. Here you can communicate with your doctor by sending and receiving secure messages. All testing results will be sent to you via the portal so it is a very vital communication tool for us. Please see our "Patient Online Portal" for more detail. In addition, our skilled nursing staff is responsible for helping you with your concerns over the phone. Please feel free to call us with your health question/concerns.


• During regular office hours, we operate on an appointment schedule, that is, Monday through Friday 8:00 a.m. to 4:30 p.m.

• Walk-In Clinic hours are available starting January 2, 2018
Monday through Thursday 5:00 p.m. to 7:00 p.m. for sick visits that could include cough, ear ache, sore throat, stuffy nose, vomiting, diarrhea and or pink eyes.

• We want to see your child for well child visits at 1 week, 1 month, 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 24 months and annually thereafter. Please allow one hour for a well-child visit. We recommend that you schedule these appointments at least 3 months in advance. Please check with your insurance company to confirm the extent of your well child coverage.

• The amount of time allotted for a "sick" appointment is based on the information you provide our telephone nurses when you call for the appointment. Additionally, a well-child visit does not allow enough time to address new or complicated medical issues. If additional problems need attention, your provider will recommend that a future appointment be scheduled to address your concerns. This allows us to give you the time you deserve as well as to try to address long wait times.

• We will make every attempt to contact you to remind you of your child's appointment. However, our confirmation call is a courtesy to you; we encourage you to record the scheduled information on your calendar. Please refer to our cancellation and billing policies below regarding "no show" fees.

• In the event of severe weather, please call the office prior to traveling to your appointment.


Practice Hours

Regular Hours:
We are open Monday thru Friday 8:00a.m.- 4:30p.m for well child visits, sick visits, med checks, and follow-ups.

Walk-In Clinic:
Beginning January 2, 2018, the Walk-In Clinic will be open to established
patients Monday through Thursday 5:00 p.m. to 7:00 p.m. for sick visits only.
Immunization hours change. Please call to inquire regarding available times.


After-hours Coverage

Urgent or sick care after hours, as well as on weekends and holidays, is shared with Bramblebush Pediatrics, Falmouth and Falmouth Pediatrics. Please call our office, and you will be directed to the pediatrician on call.


Emergency Care

We prefer to see patients in our office whenever possible. We handle minor trauma in our office. If you think your child has a non-acute problem, please contact us first. True emergencies, such as severe respiratory distress, seizures and major trauma should be seen in the Emergency Department of your local hospital.


Prescription Refill

Requests for prescription refills may be sent directly through our on
line PATIENT PORTAL. You may also call our office during normal practice hours. Please provide us with the pharmacy name, location and telephone number. Please keep in mind that not all refills can be called in. If your child requires medications for long-term maintenance of conditions (ex. asthma or behavioral medications), a follow-up office visit may be required prior to the prescription being renewed. Please allow 48 hours to process any non-urgent requests.


Medical Records Requests

Before we can release any information to an outside agency at your request, we require a signed "Use and Disclosure of Medical Information" form be on file in our office. If you are transferring into or out of our office, please complete a "Transfer of Medical Records" found in our "Forms" page. There is a $10 charge for the copying of medical records when transferring out of our practice. We will give you a copy of your child's well visit at the time of the visit. You may request a copy of any other visits. You also have access to this information on your PATIENT PORTAL.



Please allow 72 hours for the completion of any forms (i.e. Pop Warner, camps, college, etc). Please provide us with a self-addressed stamped envelope.

Your Privacy

Your medical records privacy is very important to us. There are HIPAA rules that guide how we manage your records. Please review and sign our privacy policy to understand our shared responsibility.


Cancellation Policy

Appointments must be cancelled at least 24 hours prior to the appointment time. lf there are extenuating circumstances regarding your cancellation, please let us know so that we can handle your cancellation accordingly. We, as an office, prepare for your child's visit. By not cancelling a scheduled appointment in advance, our physician's ability to provide services to other patients is limited. See missed appointment fees below.

Missed Appointments

Excessive abuse of scheduled appointments may result in discharge from the practice

Billing and Financial

All co pays required by your insurance carrier must be paid in full at the time of service. We accept cash, personal checks, Visa, MasterCard, Discover and American Express. There is a $15 service charge for all returned checks. The parent/legal guardian bringing the child(ren) in for visits will be responsible for the co pay.

• We are not able to be involved in billing disputes in cases involving divorce or separation, and will not split bills among family members. It is the obligation of the parent, not our office, to supply copies of medical bills and collect and/or coordinate payments that are due.

• Outstanding balances to include deductibles are due upon receipt of your
statement. Patients with outstanding balance over 60 days must make arrangements for payment prior to schedule appointments. Monthly payment plans are available.

• We will bill participating insurance companies as a courtesy to you. If you receive a bill, it is because we believe we have collected everything we can from your insurance and the balance is your responsibility. If you receive a bill and expect that your insurance company should have paid it, please call your insurance company directly.

• If you are ineligible for insurance, payment in full is expected at the time services are rendered unless a payment plan agreement is established prior to the visit.

• If we have sent you three (3) statements and we have not received payment and have not heard from you, your physician will be notified. A decision will be made whether to send your account to a collection agency for further action. We reserve the right to terminate your child(ren) from our practice.

Any patient scheduled for a daytime well-child visit that is cancelled without giving 24 hours' notice, will be charged a $25 fee. There will be a $50 fee for any evening well-child visit cancelled without giving 24 hours' notice.



Immunization Policy

If you would like your child to become a patient of Cape Cod Pediatrics, you need to be aware that your child will be expected to participate in a full vaccination schedule. We no longer accept children into our practice if their parents choose not to have them vaccinated with state mandated vaccines.
Please visit the following link for more information:

American Academy of Pediatrics Immunization Information

*New patients must sign our immunization agreement found under the Forms and Info Tab